We start with a consultation at your home, not a showroom appointment where you’re rushed through samples. We measure your stairs precisely and discuss your goals – safety, style, noise reduction, or all three. You’ll get samples to take home and see in your actual lighting throughout the day. No pressure, no rush. When you’re ready, we fabricate your custom runner and schedule installation at your convenience. Our installation team arrives on time, protects your home, and completes the work efficiently. We handle all the details – proper padding, secure attachment, clean edges, and thorough cleanup. You get a finished product that looks professionally done because it is.