Our Beautiful Guarantee means if you don’t love your new carpet flooring, we’ll replace it for free. This covers situations where the carpet doesn’t look right in your space, doesn’t perform as expected, or simply doesn’t meet your expectations.The guarantee applies to both the carpet material and our installation workmanship. If seams are visible, if the carpet doesn’t lay flat, or if there are any installation-related issues, we fix them at no charge. Your satisfaction is non-negotiable, and this guarantee reflects our confidence in both our product selection and installation expertise.